ONTARIO — The Ohio District 5 Area Agency on Aging’s chief of quality management, Joyce Boling, is retiring this month after a 30-year career at the agency.
“Joyce has been an asset and helped make the Agency what it is today,” said chief executive officer Duana Patton. “Over 30 years, she has helped the Agency grow and change.”
Boling joined the Agency in 1987 as an Ombudsman. In 1989, she became manager of the newly funded Care Coordination Program that she designed and implemented. That program serves more than 2,000 individuals every year.
In 1990, Boling became the agency’s quality assurance manager and developed the provider base for the PASSPORT Program.
In 2010 , she became chief of quality management, and remained in the provider relations and quality management arena for the rest of her career.
“Her notable work in provider relations and quality assurance built the provider network in our nine-county region, allowing us to successfully implement the PASSPORT Home Care Program and the Assisted Living Program, ” said Long Term Care Ombudsman Program director Bev Tatro. (Those programs) have served thousands of consumers over the past 27 years.”
Tatro, who has worked with Boling for 28 years, believes few would have had the talent and skills to accomplish what Boling has in her career at the Agency.
“Joyce has had a permanent influence on the Area Agency on Aging as well as me, personally,” Tatro said. “I can honestly say that I have never known a more talented and respected professional.”
The Ohio District 5 Area Agency on Aging, Inc., 2131 Park Avenue West in Ontario, provides leadership, collaboration, coordination and services to older adults, people with disabilities, their caregivers & resource networks that support individual choice, independence and dignity
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